How long after an auction is payment due?
Payment is required within 5 business days after the auction and can be made online, via wire transfer, check, cash, or credit card. Please Note- Credit card will NOT be accepted over the phone for any type of jewelry unless you are known to us. A $25 fee will be required if paying via wire transfer.
How long after an auction do I have to ship or pick up?
Please arrange for shipping or to pick up your items within 30 days after the auction. Due to space restrictions, all items not picked up within 30 days of the auction that they were purchased in will be considered abandoned unless prior arrangements were made. We reserve the right to dispose of or resell any abandoned items without prior notice. THERE WILL BE NO EXCEPTIONS.
We do NOT handle packing or shipping in-house. Bidder is liable for shipping costs.
We work with multiple shippers in our area who can assist you with the shipping process. Click here to see our recommended shippers.
Pick-up is between the hours of 10:30am - 3:30pm, Monday-Friday. If you are picking up, please let us know 1-2 business days prior so we may prepare your items for you. You are responsible for bringing packing materials/boxes as we do not provide them.
How does phone bidding work?
All phone bidders are required to fill out a phone bidder registration form, which you can download here. On the form, you will enter your information as well as the lots you would like to bid on. We typically call you 3-5 lots before yours comes up during the live auction. At that time we will guide you through the bidding process.
Why is the online bidding Buyer's Premium higher?
Online platforms charge us extra fees for using their services. While we do what we can to provide our customers with the fairest prices possible, the costs associated with using these platforms cause us to have higher premiums. We do encourage our customers to bid in person, leave an absentee bid, or bid on the phone in order to get the lowest price possible!
How long is a typical Auction?
A typical auction time can vary depending on the number of lots. Usually, about 70 lots per hour is the speed at which our auction progresses.
I was a successful bidder! What now?
Congratulations on winning your lot(s)! An invoice will be emailed to you within 24 hours of the end of the auction. Your invoice will list our payment options and our shipping partners' information. You are also free to pick up your item(s) in person as well. Please click here for our shipping/picking up policies. If you have a Resale number send it to us or if picking up in person feel free to fill out and bring this form with you.
